tag:blogger.com,1999:blog-4542417548623715196.post9206826106009410257..comments2023-11-03T08:03:15.599-05:00Comments on Killer Fiction: Tips on Customer ServiceKathy Bacushttp://www.blogger.com/profile/07549844839816876766noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-4542417548623715196.post-89040412133506815422011-09-28T14:50:35.023-05:002011-09-28T14:50:35.023-05:00Good thing I didn't experience such behavior w...Good thing I didn't experience such behavior when a cable guy installed my internet connection for me. Even a simple cable installer should learn basic customer service to achieve the best results from customers.<br /><br /><br /><a href="http://www.teledirect.com/" rel="nofollow">Sonia Roody</a>Soniahttps://www.blogger.com/profile/04565916641817963348noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-10751112526052135462011-07-11T20:13:03.698-05:002011-07-11T20:13:03.698-05:00Linda - Makes you wonder, right? I know it's a...Linda - Makes you wonder, right? I know it's a recession, but does one really expect to never enter an attic when they're essentially a cable installer? It boggles the mind.Jana DeLeonhttps://www.blogger.com/profile/11351774231244304409noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-75452779253085342952011-07-11T20:12:08.091-05:002011-07-11T20:12:08.091-05:00Kathy - I have sent emails to my boss that say thi...Kathy - I have sent emails to my boss that say things like "I need to work out of the house Monday morning as the blind guy will be there." Then I laugh because I know it sounds funny. :)<br /><br />I have no idea how long he's been at it, but I imagine as soon as he can find something else, he's gone smooth.Jana DeLeonhttps://www.blogger.com/profile/11351774231244304409noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-33522837875795570042011-07-11T20:01:17.523-05:002011-07-11T20:01:17.523-05:00Cheers to the blind repair guy. I've been fort...Cheers to the blind repair guy. I've been fortunate in that most of the repair people we've had to to the house for one reason or another have been pretty good with the customer service. Still, I know there are a lot of people out there like your cable guy. Ugh!Linda McDonaldhttps://www.blogger.com/profile/14696725014931280501noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-13033328517582903332011-07-11T16:07:37.866-05:002011-07-11T16:07:37.866-05:00I started chuckling at your references to a "...I started chuckling at your references to a "blind repair guy," Jana, and the array of visuals that presents. I know. I'm weird.<br /><br />The nitwit FIOS guy who seems incredulous that he might have to enter the attic begs the question: How long has he done this for a living????Kathy Bacushttps://www.blogger.com/profile/07549844839816876766noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-82916021102016107952011-07-11T13:02:54.309-05:002011-07-11T13:02:54.309-05:00Terri - the first time I had FIOS that was my expe...Terri - the first time I had FIOS that was my experience. Then co-workers told me that there's some way to change the channels (or something to that effect) on your modem in order to get the best rate of speed. <br /><br />Try calling them and telling them their crap is as slow as DSL and you want it fixed. I bet they can send someone to adjust it. They have ways to test your speed.Jana DeLeonhttps://www.blogger.com/profile/11351774231244304409noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-21284974330085422532011-07-11T13:01:43.053-05:002011-07-11T13:01:43.053-05:00Mo - Well, marrying an IT guy is definitely one wa...Mo - Well, marrying an IT guy is definitely one way to solve the problem. LOL I married the car guy.Jana DeLeonhttps://www.blogger.com/profile/11351774231244304409noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-47675784529698689882011-07-11T12:51:51.217-05:002011-07-11T12:51:51.217-05:00I bet it'll still be hot in your attic even in...I bet it'll still be hot in your attic even in winter. It is Texas after all. My cable guy didn't have to go into the attic, but I didn't get new drops. Everything was hooked up and he basically just had to turn it on.<br /><br />I do have FIOS internet and it's not any faster than the DS I had before. LOL!Terri Osburnhttps://www.blogger.com/profile/17176989488447450585noreply@blogger.comtag:blogger.com,1999:blog-4542417548623715196.post-62435293415470709022011-07-11T11:25:21.720-05:002011-07-11T11:25:21.720-05:00I am so lucky I don't have to deal with this. ...I am so lucky I don't have to deal with this. My hubby is my in house IT guy and we don't let the internet guy past the garage. It is frustrating when the service guy has an attitude about doing the job you are paying him to do. You were way politer than I would have been.Mohttps://www.blogger.com/profile/11712287890895445671noreply@blogger.com